Cancellation Policy

Airport Transfer Cancellation Policy

We understand that travel plans can change. Cancellation fees help compensate our drivers for time reserved exclusively for your trip.

Standard Airport Transfers

Cancellation fees are based on when we receive your cancellation relative to the scheduled pickup time:

• 72 hours or more before pickup: No cancellation fee; payments will be fully refunded.
• At least 24 hours but less than 72 hours before pickup: 50% of the reservation total.
• Less than 24 hours before pickup: 100% of the reservation total.
• No-shows: 100% of the reservation total.

Flight Delays

When accurate flight information is provided, we monitor the flight and adjust the airport pickup time for ordinary flight delays at no additional charge.

Flight diversions, flight cancellations, major itinerary changes, or delays that require service on a different date may require the reservation to be rescheduled and are subject to vehicle and driver availability. We will notify you before applying any additional charge.

Weddings, Special Events, and Corporate Travel

These reservations require dedicated vehicle and driver scheduling:

• 14 days or more before service: No cancellation fee, except any nonrefundable deposit disclosed at booking.
• At least 7 days but less than 14 days before service: 50% of the reservation total.
• Less than 7 days before service: 100% of the reservation total.

Custom contracts, multi-vehicle reservations, and recurring corporate arrangements may have different cancellation terms. Any different terms will be disclosed and agreed to before booking.

Reservation Changes

Changes to the pickup date, time, location, vehicle, or itinerary are subject to availability. A substantial change may be treated as a cancellation and new reservation.

How to Cancel

Cancellations must be made by contacting the scheduler via email or text. The cancellation becomes effective when we acknowledge it.

Approved refunds will be returned to the original payment method.